| PACKAGE | No contract | Remote support | Basic support | Standard support | Extended support | Individual support |
|---|---|---|---|---|---|---|
| Requests handled without a contract | For individual clients and small companies with limited IT infrastructure and occasional support needs | Hourly variants | For companies with well-developed infrastructure, for whom full external IT outsourcing is more cost-effective than maintaining their own IT department | |||
| NET PRICE (VAT EXEMPT) |
not applicable | 200.00 PLN | 400.00 PLN | 775.00 PLN | 1,400.00 PLN | individual |
| Number of hours in the package | not applicable | 2 hrs | 2 hrs | 4 hrs | 8 hrs | unlimited |
| Maximum accumulation of unused hours | not applicable | 4 hrs | 4 hrs | 8 hrs | 16 hrs | unlimited |
| Maximum response time in case of critical failure | not applicable | by 2:00 PM the next business day |
by 2:00 PM the next business day |
by 12:00 PM the next business day |
by 10:00 AM the next business day |
individual |
| On-site hourly rate above the limit | 250.00 PLN / first hour 200.00 PLN / next |
200.00 PLN / first hour 150.00 PLN / next |
150.00 PLN | 140.00 PLN | 120.00 PLN | not applicable |
| Remote support hourly rate above the limit | 120.00 PLN | 100.00 PLN | 100.00 PLN | 90.00 PLN | 80.00 PLN | not applicable |
| On-site work billing | Accurate to 60 min. |
Accurate to 60 min. | Accurate to 30 min. |
Accurate to 30 min. |
Accurate to 30 min. |
not applicable |
| Remote work billing | Accurate to 60 min. |
Accurate to 15 min. | Accurate to 15 min. |
Accurate to 15 min. |
Accurate to 15 min. |
not applicable |
| Computer workstation inventory | NO | NO | NO | NO | NO | YES |
| Website care | NO | NO | NO | NO | NO | YES |
| Account and permission inventory | NO | NO | NO | NO | YES | YES |
| Network and website availability monitoring | NO | NO | NO | YES | YES | YES |
| Pickup of damaged equipment | NO | NO | YES | YES | YES | YES |
| Priority in the repair queue for damaged equipment | NO | YES | YES | YES | YES | YES |
| Replacement equipment during failure | 15 PLN / day (1 pc.) | 15 PLN / business day (1 pc.) | 15 PLN / business day (1 pc.) | 10 PLN / business day (1 pc.) | no charge (1 pc.) | individual |
| Discount on repair services | not applicable | 10% | 15% | 20% | 25% | individual |
