Frequently asked questions

The repair cost depends on the issue and required parts. The cost of repair depends on the type of fault and the parts needed. Before starting any work, we always perform comprehensive diagnostics and provide a detailed quote. If you decide not to proceed, you will only be charged for the diagnostics.

Most common issues are fixed the same day. If parts need ordering (e.g., screen or case), repairs typically take 2 business days. We confirm the exact turnaround time after diagnostics.

Yes, we offer free pickup and return within Wołomin and nearby areas. In the rest of the Wołomin County and Warsaw, transport costs are determined individually.

Yes, all our repairs are covered by a warranty. The warranty period depends on the service performed and the parts used. We provide full details when you pick up your device.

Your data’s safety is our priority. We don’t view private files. If data must be moved (e.g., during a drive replacement), we handle the transfer solely for the service and delete it immediately after service.

Yes, we repair laptops and PCs from all major brands. We have experience with Apple, Asus, Acer, Lenovo, HP, Dell, Samsung, and more – covering both older models and the latest devices. Thanks to trusted parts suppliers, we can source original components for most models. For uncommon devices, we present optimal repair options and alternatives.

Absolutely – equipment selection is one of our specialties. We choose a computer or laptop precisely matched to your needs and budget. We also compare offers from different retailers to find the best price. Additionally, we can transfer your data from the old device, install and configure required software, so you can use your new equipment comfortably right away.

We always tell you if a repair is cost‑effective. If the repair cost would exceed the device’s value or approach the price of a new one, we communicate this clearly and present alternatives. We can help you purchase new equipment or suggest a cheaper temporary solution. In such cases, you pay only for diagnostics, and the next steps are up to you. Additionally, if you decide to buy new equipment through us, the diagnostics fee will be deducted from the price of configuring your new device.

In most cases, yes – outsourcing is more cost‑effective. Outsourcing removes costs for recruitment, training, salaries, and benefits, and gives you access to a team of specialists instead of a single person. You also pay only for actual work done, avoiding downtime costs.

Our contracts are for an indefinite term with a one-month notice period. This gives you flexibility and avoids tying you down to long-term commitments.

Yes, we have the necessary qualifications and experience to serve as the IT System Administrator (ASI) for your company, and we ensure full compliance with all personal data protection regulations.

The cost of our IT outsourcing services depends on your company size, the number of workstations, the complexity of your infrastructure, and the level of support you need. We will prepare a custom quote tailored specifically to your needs. View our detailed service price list →